The role of artificial intelligence in vishing detection

Lïa Desmousseaux de Givré

Lïa Desmousseaux de Givré


The vishing is a phishing technique that involves the use of recorded voices to trap victims into believing that they are communicating with a real and credible person. This method is becoming more common and sophisticated, making protection against this threat increasingly difficult.

That is why artificial intelligence (AI) has become an essential tool in the fight against vishing. AI can help detect vishing attempts by analyzing behaviors, call patterns, and fraudster trends. AI algorithms can also identify recorded voices and distinguish them from real voices. Ultimately, the use of AI can help businesses protect against vishing attacks and protect their customers.

There are already many practical examples of using AI in vishing detection. For example, call centers can use AI to filter suspicious calls and route them to security agents. Companies can also use AI to monitor incoming and outgoing calls and quickly detect fraudulent calls.

It is important to note that AI has its limits in vishing detection. Fraudsters can use sophisticated techniques to disguise their recorded voices or simulate real human behaviors. AI algorithms cannot always detect these fraud attempts, which means that companies must continue to use other security methods to protect their customers.

In conclusion, AI can be a powerful weapon in the fight against vishing. However, it should not be used as a substitute for other security measures. Companies must continue to implement strong security policies that incorporate cutting-edge technologies like AI, as well as ongoing training and awareness for their employees and customers.

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