Regarding the processing related to your navigation on our website and/or the management of contractual relationships and your account (the "Account") on the platform, the data controller is the company ARSEN, SAS, registered with the RCS of Orléans under number 881 923 775 and with its registered office at Le Lab'O village by CA, 1 avenue du Champ de Mars, CS 30019 45074 Orléans Cedex 2 ("We").
This Policy does not apply to the processing of personal data for which we act as a data processor. When our clients use the services available on our platform, including creating phishing campaigns, we collect and process personal data of our clients' employees on behalf and for the account of our clients.
Therefore, with regard to the processing of personal data concerning your employees, which you may entrust to us in the context of using our services as clients, you act as the data controller, and we act as a data processor within the meaning of the GDPR. It is your responsibility to ensure compliance with the information and rights of the data subjects and, more generally, with the applicable regulations on the protection of personal data.
If your personal data is processed by one of our clients, please refer to their privacy policy or other information notices that they have provided regarding the processing they carry out.
A personal data is data that allows the direct or indirect identification of an individual.
We collect data that falls into the following categories:
| Purposes | Legal Bases | Retention Periods |
|---|---|---|
| Allow you to create an account to access our Platform | Performance of the contract you or your company have entered into with Us | Data is kept for the entire duration of your account. Connection logs of accounts will be retained for 1 year. |
| Execute your quote, perform operations related to the management of our clients concerning contracts, orders, invoices, and monitoring of the contractual relationship with our clients | Performance of the contract you or your company have entered into with Us | Personal data is kept for the entire duration of the contractual relationship. In addition, your data may be archived for evidentiary purposes for a period of 5 years. Invoices are archived for a period of 10 years. |
| Create a file of clients and prospects | Our legitimate interest in developing and promoting our business | For clients: data is kept for the entire duration of the contractual relationship. For prospects: data is kept for a period of 3 years from your last contact. |
| Improve our services through call recordings | Our legitimate interest in improving our services. | Phone call recordings: 6 months from the date of collection. Documents analyzing the content of phone calls: 1 year from the date of collection. |
| Send newsletters, solicitations, and promotional messages | Our legitimate interest in retaining and informing our clients and prospects of our latest news | Data is kept for 3 years from your last contact with Us |
| Respond to your information requests | Our legitimate interest in responding to your requests | Data is kept for the time necessary to process your information request and deleted once the information request is processed. |
| Prepare statistics regarding the audience of the Website and the Platform | Your consent | Data is kept for 25 months. |
| Manage requests to exercise rights | Our legitimate interest in responding to your requests and keeping a record of them | If we request proof of identity from you: we only keep it for the time necessary for identity verification. Once the verification is done, the proof is deleted. If you exercise your right to object to receiving prospecting: we keep this information for 3 years. The information allowing the management of your requests to exercise rights under the GDPR will be kept for 3 years from the request. |
The following may have access to your personal data:
Your data is kept and stored for the entire duration of the processing on the servers of Google and Pipedrive, located within the European Union.
In the context of the tools we use (see the article on recipients regarding our subcontractors), your data may be subject to transfers outside of the European Union. The transfer of your data in this context is secured using the following tools:
You have the following rights regarding your personal data:
You can exercise these rights by writing to us at the contact details below. We may ask you for additional information or documents to justify your identity on this occasion.
To learn more about cookie management, we invite you to consult our Cookie Policy.
Contact address: Arsen Le Lab'O village by CA 1 avenue du Champ de Mars CS 30019 45074 Orléans Cedex 2
We may change this policy at any time, in order to comply with any regulatory, jurisprudential, editorial, or technical developments. These changes will apply on the effective date of the modified version. Therefore, you are invited to regularly consult the latest version of this privacy policy. Nevertheless, we will inform you of any significant changes to this privacy policy.