Luxgap is a leading Luxembourg-based firm specializing in GDPR compliance, cybersecurity, and data protection. Combining legal and technical expertise, the company supports over 80 organizations across Europe in a wide range of sectors.
Its turnkey services include outsourced DPO and CISO roles, compliance audits, regulatory support (GDPR, DORA, NIS2), and tailored training programs. Each solution is designed to address today’s challenges in data governance, information security, and regulatory alignment.
Luxgap takes a hands-on approach, blending human expertise with powerful digital tools. Its cybersecurity strategy brings together technical analysis, regulatory oversight, and education to provide clients with a secure, stable, and fully compliant environment.
"Arsen is a smart, relevant solution. The available integrations let us move quickly, which saves valuable time. The variety of scenarios and features allows us to step back, reflect, and tailor our clients' awareness strategies. It makes us more effective." Ianis G. Cybersecurity Consultant.
Challenge
Luxgap needed to offer phishing simulations as part of its existing services. Real-world training had become essential, as many users remained unaware of the actual risks.
The team was looking for a more immersive solution, one that could expose users to simulated attacks and trigger real behavioral change.
They also required a platform that was easy to use, accessible to non-technical profiles, and supported in French, ensuring a smooth and tailored experience for their clients.
Solution
The solution provided by Arsen quickly stood out thanks to its ease of use and fast deployment through a variety of available integrations.
Pre-built templates allowed phishing campaigns to be launched in just a few clicks, while still offering the flexibility to customize scenarios based on client contexts.
The tool also stands out with advanced features such as adding custom attack domains, vishing, and smishing, enriching the overall awareness approach.
Finally, the responsive and accessible customer support made it easy for internal teams to adopt the platform and provide expert guidance to end clients.
Results
Thanks to Arsen’s email credit system, Luxgap was able to integrate phishing campaigns directly into its service packages, tailoring each campaign to individual clients.
The campaign results had a strong impact, enabling leadership teams to identify existing vulnerabilities and pinpoint areas for improvement.
This targeted approach benefited both the partner and the end client, enhancing the accuracy of awareness actions, saving valuable time for the teams, and increasing the perceived effectiveness among clients.
