Technord is a Belgian family-owned group specializing in electrical engineering, with a rich history dating back to 1945, known internationally for its reliable, innovative industrial solutions.
With over 380 employees and a turnover of €90 million, the company operates across five continents thanks to its European and Asian subsidiaries. Its corporate culture is based on customer satisfaction, technical excellence, and a human, empowering management style.
The tool allowed us to quickly identify Technord’s average phishing awareness level and present it to the executive committee. This helped raise awareness among them regarding their own email management practices, while also showing that cybersecurity is a key concern internally. It brought the human aspect of cybersecurity back to the forefront within the company.
— Thomas N., Systems and Network Administrator
Challenge
Before implementing our solution, Technord did not have a structured, sustainable phishing awareness program.
The deployment of Arsen aimed to address several issues: while most employees already had the right reflex to report potential threats to the IT team, the lack of concrete awareness campaigns hindered real skill development in identifying the key signs of phishing emails.
This led to a burden on the incident response teams. The objective was twofold: reduce that pressure by training users to recognize threats themselves, and reposition cybersecurity concerns as part of a broader company-wide strategy.
Solution
Deploying our SaaS platform enabled Technord to adopt a much more strategic and organized approach to phishing awareness.
The customization of scenarios, combined with the creation of dynamic level-based groups, made it possible to tailor campaigns to departments and risk levels.
This segmentation significantly improved the relevance of simulations.
Additionally, the variety of attack vectors offered, such as simulations via QR codes and those using conversational AI, helped diversify campaigns and avoid test fatigue.
Results
Nearly two years after adopting our solution, Technord can report clear outcomes aligned with the initial goals set by its teams.
From the first campaigns, tangible results were observed: alerts sent to the incident response team became more relevant, better formulated, and less hesitant.
This behavioral shift quickly helped reduce the load on that team.
Moreover, the tool enabled measurement of the overall maturity of employees in handling phishing emails and presented these insights to the executive committee.
This process not only made the leadership aware of their own email practices but also increased internal visibility on cybersecurity issues, refocusing attention on human factors and the need for continuous awareness as a core part of the company's approach.
