Operational security at call center scale
Reduce human risk across inbound, outbound, and omni-channel contact centers. Arsen orchestrates phishing simulations, training, and reporting per client program so you stay compliant while moving fast.
- Protect client credentials
- Detect phishing risk before it impacts customer portals, payment gateways, or health records.
- Meet every client audit
- Centralize SOC 2, HIPAA, PCI DSS, and ISO training evidence with role-based dashboards for client stakeholders.
- Launch programs in days
- Automate onboarding for thousands of agents with SCIM or user directory connectors, targeted to each process tower.
SIMULATION
Recreate client-specific phishing scenarios automatically
Model voice, SMS, email, and QR phishing attacks that match your clients’ workflows. Trigger contextual remediation paths for every failed simulation so agents learn without slowing down operations.
- Build templates for healthcare, fintech, retail, and CX programs in one place.
- Assign dynamic difficulty levels based on each agent’s performance.
- Share client-ready dashboards proving remediation actions after every campaign.
ENABLEMENT
Automate continuous onboarding for high-turnover teams
Deploy always-on micro-learning, multi-language content, and just-in-time nudges across time zones. Arsen keeps every new hire aligned with security baselines from day one.
- Deliver courses over email, Slack or Teams without extra logins.
- Provide client-level scorecards that highlight risk trends and remediation plans.
- Standardize escalation playbooks for privacy or PCI incidents across locations.
