Founded in 1963 and part of the international Abertis/Mundys group, Sanef operates one of the largest highway networks in northern and eastern France, making it a key player in mobility today.
With 2,200 employees, the company is undergoing a major transformation: it is reinventing the highway experience with the first free-flow toll on the Paris–Normandy route, modernizing its infrastructure to support the energy transition, and rolling out digital services designed to make life easier for its users.
This drive for innovation is matched by a strong commitment to cybersecurity and data protection, where GDPR compliance and 'privacy by design' are not just obligations but the foundation of the trust connecting Sanef to millions of drivers.
Problem
Faced with the rising threat of phishing attacks and the inherent risks of human error, Sanef was looking for a solution that could sustainably strengthen employee awareness while providing clear and regular measurements of their vigilance levels.
Previously tested tools proved too complex to configure, unintuitive, and cumbersome to use on a daily basis.
Sanef therefore needed a pragmatic, effective, and easy-to-manage approach that would both continuously assess risk and track the evolution of employee behavior over time.
Solution
The Arsen solution, with its phishing simulation modules, was seen as intuitive, visual, and quick to deploy.
Once the initial setup was complete, campaigns could be launched immediately, with results automatically refreshed in real time.
The clear and aesthetically designed interface makes analysis and internal sharing easy, while the filters allow users to focus directly on the most relevant data.
Arsen’s responsive support and the tool’s ongoing evolution also strengthened confidence in the partnership.
Results
For several years, phishing campaigns—even imperfect ones—have shown a downward trend in clicks and compromises.
Today, the company observes click rates around 6% and compromise rates of 3%, with improved visibility on the most at-risk employees to reinforce targeted individual support.
The solution has stood out for its effectiveness and ease of use, two decisive factors that convinced the company to continue working with Arsen long-term. While some optimizations remain possible (for example, in rights configuration), the overall outcome is clear: the solution enables rapid action, precise measurement of results, and continuous improvement of team awareness and behavior.
